Cancellation & Returns Policy Of Uber Urban:
If you would like to cancel your order before its been dispatched from our fulfillment center, please write to us at firstname.lastname@example.org with your order details. We will cancel the order without any extra fees and you should receive the refund to source of payment within 7 days of acceptance of order cancellation.
If the order has been dispatched and you do not want to receive the same, kindly inform our team at email@example.com and refuse to take delivery. We will initiate refund to the source of payment within 7 days of acceptance of cancellation request after deducting to and fro shipping charges and a cancellation fee of ₹50.
Returns / Replacements:
If you are not satisfied with a product that you have purchased on the Uber Urban website, you have an option to raise return/replacement request within 7 days of delivery of product.
You can either request replacement unit or return the product and get your money back. To raise return/replacement requests, kindly email us on firstname.lastname@example.org along with reason for return/replacement request. Please note that we may ask for photo or videos of the product to approve your request. So, kindly take photos/record videos while unboxing the order.
Please ensure that the product is returned with its original packing, box (if any),bill and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. If these steps are taken, the original purchase amount will be credited to your account.
Please note that for both returns and replacements, there will be a fee of ₹50 and actual two way shipping charges will be applicable.
Please note that the Uber Urban exchange and repair policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds and exchanges outside of India. In the unlikely event that a product requires a repair within the warranty period, please contact us at email@example.com. In most cases, you will be expected to return the product by courier at your cost to an address in India.